Worker benefiting from offshore connectivity to use cell phone

Advancements in offshore connectivity

Introduction One of the most important technological advancements for the petroleum industry has been in offshore connectivity enhancements. Internet of Things (IoT) technologies, including sensing, communications, and analytics capabilities, have been increasingly entering the market. They also include DARQ technologies, where DARQ is defined as distributed ledger technology/blockchain; artificial intelligence; extended reality; and quantum computing. Their importance in the oil and gas industry is emphasised by reports that “80% of downstream ...

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Young woman providing remote customer service

How to create empathy in remote customer service?

Introduction The Covid-19 crisis has massively disrupted the retail sector making remote customer service and satisfaction increasingly difficult to provide. Safety concerns have become one of the top challenges for companies to tackle. 70% of consumers have stated that their concern for hygiene and sanitation is heightened. Both customers and companies are adapting to find new ways to resolve after-sales issues and effectively collaborate from a distance. With an elevated number ...

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Customer support agents who adapt to Covid-19

How are companies adapting customer support due to Covid-19?

Introduction With social distancing as the new normal, words like "travel" and "contact" are considered taboo. Customers and companies alike have adapted in unique ways to handle the challenges of the pandemic. The key differentiator is visible in companies that embraced adaptation. They have experienced higher levels of success despite the challenges presented during the crisis. They have adapted to the remote work trend and taken advantage of the tech innovations ...

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Employees at call centers

Call centers vs contact centers: What is the difference?

Introduction Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand's value. Both of these kinds of centers involve the use of phone channels for communication. However, beyond those similarities, these two communication centers are quite different. In understanding the differences between these two centers, companies can discover which model ...

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Smiling people working in a successful call center

3 keys to a successful call center

Introduction There are several ways a company can enhance its operations to create a successful call center. Today, omnichannel communication possibilities make customer support increasingly complex. Some companies have altogether gotten rid of classic phone support in favour of new chat options. Yet, 66% of customers report that they resolve their customer support issues over the phone. This is over 10% higher than email, the second favourite communication channel. To provide ...

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Offshore worker using digital tools like those promoted by EVOLEN'UP

ViiBE joins EVOLEN’ UP

Introduction EVOLEN' UP is the R&D and innovation accelerator launched by EVOLEN: an organisation whose aim is to promote French excellence in the hydrocarbon and new energy industries worldwide. It is also co-lead by Impulse Partners. In seeking to disseminate scientific and technical knowledge to promote the development of inter-professional networks specialised in the energy sector, ViiBE was invited to join this association’s accelerator program. Video-assistance in energy  New technologies, and more specifically ...

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Worker giving instructions to crane with mobile phone like in the case study with ViiBE and Bouygues Construction

Construction case study: ViiBE and Bouygues Construction

Introduction The collaboration between ViiBE and Bouygues Construction underscores the growing trend of fruitful partnerships with key actors looking to support start-ups who provide construction-specific technology. When asked whether the best way to address contemporary challenges in the industry is through startup-major collaboration, Guillaume Bazouin, Head of Startup and Intrapreneurship Programs at Leonard, was enthusiastic about the solutions resulting from these partnerships. He noted that global financing trends for construction technology ...

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Workers on site ensuring sustainability in construction

Improving sustainability in construction

Introduction Today, across industries, companies are investing in R&D to find new ways to become environmentally friendly and improve sustainability in construction. This trend is particularly relevant for the construction industry which produces 40% of the world’s carbon emissions, and 23% of air pollution in the US alone as a result of industrial processes, infrastructure, and transport. Furthermore, the EU reported that its largest source of waste comes from construction and ...

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worker using construction-specific technology

The benefits of construction-specific technology

Introduction The development of new innovations has resulted in the rise of construction-specific technology in recent years. According to entities like the Construction Industry Institute, construction-specific technology consists of innovative tools, machinery, and software which enables the improvement of field construction methods. Today, construction companies are facing key challenges such as a lack of effective communication and equipment breakdowns which lead to project delays. To address these challenges, they are turning towards ...

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Confused construction industry worker

Areas for innovation in the construction industry

Introduction The construction industry saw overall growth in 2019, and the years ahead remain promising for this thriving market. According to an Oxford Economics study, the global construction market is expected to grow by 70% between 2013 and 2025, from $8.7 trillion to $15 trillion. Despite this positive perspective and projected growth, margins in the construction sector remain low and actors need to continue to reduce costs. Thus there are still ...

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