ViiBE Zendesk video call integration

ViiBE’s Zendesk video call integration: The best-in-class CRM remote assistance partnership

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. Further, the exceptional performance of ViiBE’s integration makes it the first choice AR remote assistance tool for companies such as Decathlon and Allianz Partners. Introduction to Zendesk Simply put, Zendesk is a CRM catch-all. ...

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Zendesk startup central viibe interview

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Central where he discussed how ViiBE's web technology has revolutionized remote assistance, and where industry trends are leading this technology. During the interview he dove into 3 main topics: Redirecting your focus during the global health crisisUpcoming collaborations with ZendeskThe future of remote assistance Scroll down to view the full transcript of the ...

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6 Ways Co-browsing will add value to your business in 2021

6 Ways Co-Browsing Will Add Value to your Business in 2021

Often being seen as more important than the price of the product, customer experience reigns supreme. By creating a personalized support experience, co-browsing dramatically increases consumer satisfaction. Additionally, co-browsing helps streamline KPIs thus decreasing costs.  What exactly is co-browsing? Co-browsing is a virtual engagement customer support tool for contact centers and sales teams. It innovates simple screen sharing by enabling simultaneous web page browsing by two or more users. Co-browsing becomes a powerful ...

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Top 5 Best Practices to Reduce Truck Roll in 2021

Top 5 Best Practices to Reduce Truck Roll in 2021

What is a Truck Roll?  A truck roll is when a technician is dispatched, via truck or another type of vehicle, to address a technical issue such as maintenance, installation, or rearrangement.   The problem posed by truck rolls  Field service organizations rely heavily on truck rolls to reach customers; however, truck rolls are often counterproductive. Dispatch-heavy organizations like digital service providers report 25% of truck rolls as non-value added (NVA) and an immense ...

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Employees at call centers

Call Centers vs Contact Centers: What’s the Difference?

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand's value. Both of these kinds of centers involve the use of phone channels for communication. However, beyond those similarities, these two communication centers are quite different. In understanding the differences between these two centers, companies can discover which model ...

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Augmented Reality Remote Assistance

How Augmented Reality Remote Assistance will Revolutionise your Business

Customer service, field service, and human resource organisations have begun introducing augmented reality (AR) technology with remarkable results. Paired together, augmented reality remote assistance has a proven track record of boosting ROI and KPIs including Customer satisfactionFirst contact resolution ratesService efficiency  Augmented reality’s ability to improve a company's performance has led many, like Samsung, to implement AR throughout their entire remote assistance ecosystem. With wide-ranging remote assistance implications, the field of augmented ...

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Young woman providing remote customer service

How to Create Empathy in Remote Customer Service?

The COVID-19 crisis has massively disrupted the retail sector making remote customer service and satisfaction increasingly essential to provide. Safety concerns have become one of the top challenges for companies to tackle. 70% of consumers have stated that their concern for hygiene and sanitation is heightened. Both customers and companies are adapting to find new ways to resolve after-sales issues and effectively collaborate from a distance. With an elevated number ...

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Customer support agents who adapt to Covid-19

How are Companies Adapting Customer Support Due to COVID-19?

With social distancing as the new normal, words like "travel" and "contact" are considered taboo. Customers and companies alike have adapted in unique ways to handle the challenges of the pandemic. The key differentiator is visible in companies that embraced adaptation. They have experienced higher levels of success despite the challenges presented during the crisis. They have adapted to the remote work trend and taken advantage of the tech innovations ...

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Smiling people working in a successful call center

3 Keys to a Successful Call Center

Introduction There are several ways a company can enhance its operations to create a successful call center. Today, omnichannel communication possibilities make customer support increasingly complex. Some companies have altogether gotten rid of classic phone support in favour of new chat options. Yet, 66% of customers report that they resolve their customer support issues over the phone. This is over 10% higher than email, the second favourite communication channel. To provide ...

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Call center providing remote customer service

ViiBE x Zendesk: Complementary Platforms for Enhanced Customer Experience

ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. As a member of Zendesk’s incubator at Station F in Paris, as well as being available on the Zendesk marketplace, ViiBE is pleased that this partnership has proven beneficial to clients such as the international sporting goods retailer, Decathlon. ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to ...

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