Retail | ViiBE Blog

by Marc Prempain 22 June 2020

Retail

ViiBE x Zendesk: complementary platforms for enhanced customer experience

ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. As a member of Zendesk’s incubator at Station F in Paris, as well as being available on the Zendesk marketplace, ViiBE is pleased that this partnership has proven beneficial to clients such as the international sporting goods retailer, Decathlon. ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to ...

by Marc Prempain 26 February 2020

Smart home challenges and why companies should care

It is no surprise that people continue to become more and more connected every year. Technology is everywhere and connecting everyday devices in our homes makes routine tasks even easier. In fact, Gartner predicts that 20.4 billion connected things will be in use worldwide in 2020 as compared to 8.4 billion in 2017. The rate of connection is also increasing as 8.4 billion was up 31% from the amount in ...