Technology
Anna Gorina
29 January 2024
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2020 was by far the most disruptive year in recent memory for businesses around the world. Supply chains were upended, and the fallout of the pandemic continues with travel restrictions to many countries. The ongoing chip shortage continues to affect the production of anything from electronics to automobiles. It is expected to continue for the near future. In these circumstances, remote video inspection software has taken off. It allows quality assurance and safety inspections to continue despite these constraints. Remote video inspection software like ViiBE has helped to ensure business continuity among the uncertain economic climate. So what is remote inspection exactly?
An in-person inspection is essentially the inspection of a product, service, or worksite by a certified inspector. Inspections are used in almost any industry, from manufacturing to construction. Remote inspection is the same as an in-person inspection, except that the inspector is viewing the process on a screen via live streaming. Virtual inspection is another often-used term with the same meaning.
Remote video inspection helps to reduce travel and other associated costs without sacrificing the quality of the inspection. A helicopter’s CO2 emissions are around 51.5 kg of CO2 per person per 100 kilometers. The fuel costs and emissions associated with remote locations quickly adds up. A virtual inspection can make it easier to inspect these locations while reducing costs and your company’s CO2 emissions.
In order to do a remote inspection, you first need the same thing as a conventional inspection: a certified inspector. Depending on the use case, you may also need the right inspection software and possibly dedicated hardware. Some standalone solutions require you to buy expensive hardware such as borescopes or remote vehicles. On the other hand, traditional video conference software lacks the features needed to conduct a quality inspection.
ViiBE is a flexible tool that combines the facility of Web-RTC-based video conferencing with the capabilities of standalone software such as advanced knowledge management and ticketing systems. ViiBE can work alongside specialized equipment or as an alternative with human-accessible inspection sites. While expensive specialized equipment eventually becomes outdated and has to be replaced, ViiBE is constantly updated in the cloud, so you always have the latest version.
ViiBE is a download-free platform-agnostic web app, which can connect to any device via video. Customers like Allianz Partners have used ViiBE to perform remote inspections of customer’s vehicles, allowing them to determine the vehicle’s condition without having to dispatch a tow truck. Allianz Partners has saved over 5,000 tow truck trips and 93 tons of C02 in their first year using ViiBE. With the chip shortage affecting the delivery of many electronics, you’ll be glad to learn that ViiBE will work on any smartphone. If you do use specialized equipment such as RealWear‘s augmented reality glasses, ViiBE is also compatible.
ViiBE has a whole host of features to empower your inspector to focus on their work while resting assured that their inspection materials are well organized. The inspector can share documents such as blueprints both before and during the inspection, stored in a centralized knowledge base. ViiBE’s ticketing solution organizes multiple calls to one inspection site under one easy-to-find ticket. It uses tags to make recurring issues easily trackable. ViiBE’s customer-centric solutions make quality assurance and full traceability effortless.
Compared to traditional video calling software, ViiBE provides a specialized alternative for remote visual inspections while preserving ease of use. The inspector can use the “laser pointer” feature to superimpose a red dot on the screen of the person filming. They can also use the draw feature to circle important components on the screen. These can be saved as screenshots during the call and integrated into the knowledge base alongside other photos. ViiBE’s expertise call routing connects the inspector to the correct technical expert instantly, avoiding the hassle of navigating a corporate directory.
ViiBE can adapt to large or small companies’ use cases. ViiBE’s web app means customers can instantly connect to a call with a simple web link without having to download another app. Small businesses like VelyVelo have adopted ViiBE, allowing their customers to talk remotely with a bike mechanic and, in many cases, quickly identify and repair the problem. When a part needs replacing, ViiBE makes it easy to track progress on part delivery and installation. This remote video inspection software organizes multiple calls to the same customer under a single ticket, ensuring easy follow-up support.
ViiBE sends the customer a quick survey at the end of a call and immediately updates your support agent’s KPIs in real-time. The first-call resolution rate will indicate whether you have many customers experiencing issues that remain unresolved after their first call. ViiBE academy will quickly get your staff up to speed on using this simple software, no matter what your use case or company size. You can include specialized materials in your knowledge base and draw from past calls to use real-life examples for training your employees.
As new use cases proliferate, the definition of remote visual inspection is transitioning from specific use cases requiring specialized equipment to a broader range of virtual inspections. ViiBE plays a central role in this RVI revolution by giving inspectors a versatile easy to use video solution. ViiBE’s features are designed with technical applications in mind. Its knowledge base, ticketing solution, and other thoughtfully designed features make it easy to train your inspectors to use this new technology. ViiBE’s feature set gives you the power to track and improve the performance of customer-facing inspections. Non-customer-facing inspections will also benefit from facilitated access to past interactions and tracking of ongoing issues.
ViiBE will not only reduce your company’s carbon footprint but will also save you money from day one by reducing travel costs. While we don’t know what the future may hold, ViiBE gives you peace of mind that your inspections can continue no matter what the circumstances.
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