How can you use live visual support with Salesforce?

ViiBE’s real-time visual assistance in Salesforce allows you to guide and assist your collaborators with custom solutions. The real-time video provides you with more than a thousand words of information, and the service also allows you to share documents, chat, and annotate images. ViiBE’s solution is also designed to ensure real-time video under all conditions. For example, if you or your collaborator’s internet connection is not good, you can still close the video and take a snapshot of the collaborator’s camera. This image depends only on the quality of the camera, which is very useful considering the camera quality of newer devices. Then, with Salesforce’s real-time support, even if the Internet signal is very weak, you can help with annotations and snapshots.

This is a true game-changer for your support team. They can help collaborators faster and can build a more positive general experience. At the same time, annoying customers have a shorter latency before interacting with support team members through real-time video assistance and solve problems with minimal delays. The era of telephone support is over. Now it is time to integrate the real-time visual support into your omnichannel Salesforce CRM. 

You can now change how the organization administers the system. Remote video hearing aids can not eliminate human factors. However, you can use ViiBE, Salesforce’s built-in visual aid solution, to perform remote checks without going to the site. In this way, you can quickly guide the old maintenance procedure to diagnose the problem and perform the old simple maintenance procedure. This extends the life of your machine, and you can prevent you from exchanging frequently. In addition, experts can monitor more sites simultaneously, which will be done directly through the Salesforce CRM system that is already in the task of the internal organization.