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Zendesk is a very famous ticketing system in more than 30 languages and used all over the world. It is very useful for information sharing and organization management. Zendesk has integrated ViiBE’s ticketing system into its marketplace in order to give an additional value to its ticketing service panels. The goal of a ticketing system is to separate all the information from a contact, a problem, or a project into a block in order to organize the workflow and access all the information regarding each situation all at once. This is a key factor when a company is looking for a CRM system. Which information do they want to gather in their tickets, and who can access it?
Zendesk is providing a help desk ticketing system that helps its users gather and monitor all interactions with their customers. It is oriented to gather the information from various silos onto one interface. This is especially useful for enhancing customer satisfaction by giving its users the means to provide the best service possible.
ViiBE’s integration in Zendesk is adding a valuable resource to its ticketing system. Indeed, ViiBE is a remote video assistance solution from which you can collect very qualitative information, while offering a high-quality service to your customers by using live video support, thus enhancing your conversations with them. All this information collected on a ViiBE call is then added to Zendesk’s Ticketing system. The information gathered with a live video call is very different from a numerical or word format usually assembled in a ticket. ViiBE is allowing Zendesk users to provide live video assistance to their customers as well as gather a rare and unique set of information inside the ticket summing up the conversation data.
ViiBE is allowing Zendesk users to have a much richer interaction with each customer. It is not only the live video asset that adds value to the touchpoint, but also the ability to share documents, take snapshots, screen share, and add annotations to each document during a ViiBE call. By integrating ViiBE in its marketplace, Zendesk has also given its users the chance to gather each of those interactions in one ticket.
ViiBE’s ticketing system within Zendesk adds the annotated documents, pictures, or snapshots as well as the comments, feedback, and recorded video into its ticketing system. Zendesk’s users are already aware of the advantages of its ticketing system, but they can now add a new functionality without having to change their whole organization. ViiBE’s add-on from the Zendesk marketplace is added to your account and ready to use.
To conclude, we already know Zendesk’s multichannel ticketing system provides a framework and seamless workflow to your team for each interaction with a customer. Its large services panel is a great asset for any company wanting to optimize its customer digital experience. Now with ViiBE’s solution integrated into Zendesk’s ticketing system, you can now video call your customers while enriching your ticket base.
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