ViiBE Blog Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. However, for a lot of organizations, from start-ups to multinationals and … Customer service challenges of remote work
ViiBE Blog Share this article Contents Share this article Contents Nowadays, field tech support is a key component of business from a variety of industry sectors. Efficient field service management maintains healthy client relationships, boosts customer satisfaction, and drives revenues. For companies providing field services, augmented reality and visual support solutions are invaluable assets. Visual … How visual support can optimize field tech support
ViiBE Blog > Remote Customer Service > Digital Customer Experience Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). The digital customer experience strategy is an important part of a company’s marketing strategy. Digital aspects have taken a significant role in marketing and … What is digital CX?
ViiBE Blog Share this article Contents Share this article Contents With customer expectations always changing, researching the latest call center tips for customer satisfaction is always beneficial for support agents. There are many innovations and opportunities in call centers that companies could take advantage of in order to improve their services. These opportunities aren’t just … 15 call center tips for customer satisfaction
ViiBE Blog Share this article Contents Share this article Contents There are many actions involved in providing inbound call center services. At the core of the work, these centers handle incoming customer phone calls. However the contact center agents do not only handle phone calls. They also handle customer issues and requests through other means … 3 indispensable tools to improve inbound contact center services
ViiBE Blog Share this article Contents Share this article Contents An inbound call center software helps your business manage incoming customer calls efficiently. As a business, picking the right inbound call center software has never been more important today due to the several options available. However, there are several other performance factors that you should … How to choose the inbound contact center software that’s right for you
ViiBE Blog Share this article Contents Share this article Contents The recent and ongoing digitalization of many industries has created a vast shift in how customer experience is delivered and handled, as well as in how customer service and support are managed. Everything happens fast and on-demand, and everyone expects to have their matters handled … How to define and exceed customer expectations
ViiBE Blog Share this article Contents Share this article Contents Companies neglect customer loyalty at their peril. Repeat customers spend more money over time because of repeat purchases. In a world where customers are bombarded with options and constantly targeted with ads by your competitors, customer loyalty is a powerful way to retain a critical … How can you build and maintain customer loyalty?
ViiBE Blog Share this article Contents Share this article Contents Sustainable development is a fundamental break that’s going to reshuffle the entire deck. There are companies today that are going to dominate in the future simply because they understand that. Francois-Henri Pinault Tweet 1. How can technology reduce climate change? As the Earth’s temperature rises, … Climate change solutions: How tech innovations help companies reduce their environmental impact
ViiBE Blog Share this article Contents Share this article Contents   • Implements what your customers have been calling for   •  Increases customer confidence and makes them feel empowered in finding their own solutions   • Helps customers get to know the product   • Saves your company by lightening the load of the … Self customer service: what is it and why is it valuable?
ViiBE Blog Share this article Contents Share this article Contents A call center agent is the backbone of any call center. They are the ones who directly interact with customers, have wide knowledge about customer experiences, and represent the company and its ethics – and they do it on a daily basis. Given the importance … Understanding the role of a call center agent
ViiBE Blog Share this article Contents Share this article Contents Unless you work in IT, you may never have heard of a system integral to managing any company’s network. Active Directory (AD) is a database that manages user accounts, authenticates and authorizes access to a local network. It stores information like authorizations, usernames and passwords, … Active Directory 101: what is it, and what are its benefits?
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