Customer experience

<p>Come read our articles on the subject of Customer Experience, as well as general updates and market insights.</p>

Why customers may be reluctant to contact your customer support? And what to do about it

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customer support viibe

ViiBE Blog Share this article Contents Share this article Contents The customer journey comprises various touchpoints, each contributing uniquely to the overall perception of a brand. Among these touchpoints, customer support stands as a pivotal element, wielding a profound influence on shaping customer impressions and impacting the likelihood of a company being recommended.    A … Why customers may be reluctant to contact your customer support? And what to do about it

What is call routing? How is call routing used in customer support?

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call routing for customer support

ViiBE Blog Share this article Contents Share this article Contents For companies that want to excel in customer support, adaptability is key. Today with so many products and services available, customers have the freedom to divert from one company to another even at any minor inconvenience. Therefore, companies have to level up their support flows … What is call routing? How is call routing used in customer support?

Best strategies for customer self-service

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customer self-service best strategies

ViiBE Blog Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance. That is why self-service was invented. In this article, we will introduce the strategies that can help improve it … Best strategies for customer self-service

Screen-sharing vs co-browsing: what to choose for your business? 

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co-browsing vs screen sharing what to choose tips

ViiBE Blog Share this article Contents Share this article Contents Co-browsing vs screen sharing. Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. Whether it’s conducting virtual meetings, delivering presentations, troubleshooting technical issues, or assisting customers with online transactions, these tools have revolutionized the … Screen-sharing vs co-browsing: what to choose for your business? 

Solving plumbing problems with remote visual assistance in plumbing management software

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plumbing management software with video assistance benefits

ViiBE Blog Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Plumbing management software is an essential tool for plumbing companies that want to win the competition by being effective, agile, and fast when it comes to handling customers’ queries. Nowadays, with … Solving plumbing problems with remote visual assistance in plumbing management software

What is a Service Level Agreement? How to write an SLA?

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service level agreement how to write it, sla requirements, what is sla

ViiBE Blog Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Remote Assistance and how it Boosts Petroleum Operations Free Oil & Gas E-book available now! Download now Read now In the world of a large variety of services, it becomes crucial … What is a Service Level Agreement? How to write an SLA?

How to help customers get in contact with your remote customer support fast in B2B?

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remote support, remote diagnosis, video assistance, remote service centre

ViiBE Blog Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Impeccable customer service is one of the main blocks of a flourishing business in the long run. In the B2B sector, when heavy machinery or energy assets require service center assistance, … How to help customers get in contact with your remote customer support fast in B2B?

Alternative to WeTransfer: how to share large media files in B2B environment:

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alternative to wetransfer

ViiBE Blog Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes. When it comes to technical or after-sales assistance, B2B and B2B2C companies need to find effective tools to achieve smooth, … Alternative to WeTransfer: how to share large media files in B2B environment:

Best ways to use CRM

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crm cmr cases crm uses crm practices customer experience

ViiBE Blog Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM?   If you’re like most marketers and salespeople, you rely on your CRM (Customer Relationship Management) to help manage your sales pipeline … Best ways to use CRM

How can live chat integration with co-browsing improve CX?

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live chat operator

ViiBE Blog Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Live chats are confidently becoming an essential tool for any digital business. Nowadays when digital channels are no longer supplementary tools for business but their main means of development, it is … How can live chat integration with co-browsing improve CX?

5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels

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digital customer experience

ViiBE Blog Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. However, it has long been said that it can take as many as 8 touchpoints before a customer finally buys from a business online. That’s a lot and … 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels

Customer service challenges of remote work

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Screenshot 2022 01 19 at 20.52.13

ViiBE Blog Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. However, for a lot of organizations, from start-ups to multinationals and … Customer service challenges of remote work

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