Remote operations

The Impact of Remote Visual Support on Field Service Management Efficiency in the Telecommunications Sector

The Impact of Remote Visual Support on Field Service Management Efficiency in the Telecommunications Sector ViiBE

ViiBE Blog Share this article Contents Share this article Contents Until recently, operational maintenance of telecom infrastructures required emergency work orders to manage unforeseen breakdowns or malfunctions. However, the evolution of technologies and customer expectations has pushed the telecom industry to adopt new approaches, notably leveraging remote visual support during field installation and maintenance operations. The Impact of Remote Visual Support on Field Service Management Efficiency in the Telecommunications Sector

4 types of remote inspections that can be carried out with remote visual support

types of remote inspections that can be carried out with remote visual support

ViiBE Blog Share this article Contents Share this article Contents Remote inspections have revolutionized various industries, allowing for assessments and evaluations without physical presence. They have become an indispensable tool, especially after the COVID pandemic when physical presence on-site was not possible. Not only do they save time and resources but also ensure operational continuity. 4 types of remote inspections that can be carried out with remote visual support

Optimizing resources of field service companies with remote visual support

resource optimization with remote visual support

ViiBE Blog Share this article Contents Share this article Contents Field service companies operate within a complex economic landscape, grappling with a lot of financial challenges.    The logistics of dispatching technicians to various locations not only implies expenses but also results in extended periods of inactivity, reducing overall operational efficiency.      Furthermore, the Optimizing resources of field service companies with remote visual support

How does remote visual support solve problems in the energy and utilities industry?

remote visual support for energy and utilities

ViiBE Blog Share this article Contents Share this article Contents Remote Assistance and how it Boosts Petroleum Operations Free Oil & Gas E-book available now! Download now The energy and utilities sector encompasses a broad array of operations, which involve activities such as delivering natural gas and water services through transmission, distribution, retailing, and maintenance How does remote visual support solve problems in the energy and utilities industry?

Verifying the location’s eligibility for an electric charging station installation

electric charging station installation

ViiBE Blog Share this article Contents Share this article Contents With the world slowly but surely recognizing the need for a collective push toward sustainable mobility solutions, electric vehicles (EVs) are gaining wider adoption. This surge in EV ownership parallels an escalating demand for widespread charging infrastructure. By the end of 2022, the global count Verifying the location’s eligibility for an electric charging station installation

How to enhance HVAC support with remote visual assistance

hvac support with remote visual assistance

ViiBE Blog Share this article Contents Share this article Contents Even if you do not necessarily know what HVAC stands for, you encounter it every day. This industry is the cornerstone of indoor environmental quality. It spreads all the way from homes to business spaces. The Heating, Ventilation, and Air Conditioning industry, we are talking How to enhance HVAC support with remote visual assistance

Remote visual support for building maintenance

building maintenance and remote visual support

ViiBE Blog Share this article Contents Share this article Contents Nobody wants to live and work in unsafe conditions. Every day we enter and exit numerous buildings without paying much attention to their facilities unless something is outrageously wrong: e.g. it is littered, there is no electricity, or the conditions are anti-sanitary. The proper state, Remote visual support for building maintenance

How to overcome the disadvantages of the run-to-failure program?

How to overcome the disadvantages of the run-to-failure program with video assistance

ViiBE Blog Share this article Contents Share this article Contents Handling assets can be a challenging task especially when it comes to heavy machinery or industries with hazardous work environments. Scheduling preventive maintenance programs may require too many personnel and excessive resources, so some enterprises may opt for a run-to-fail type of maintenance.    1. How to overcome the disadvantages of the run-to-failure program?

How to conduct remote inspections in bad connectivity?

remote inspections in bad connectivity

ViiBE Blog Share this article Contents Share this article Contents Bad connectivity can become a real obstacle for companies that operate in a challenging environment. The issue may prevent technicians on-site from conducting an inspection of the asset using a visual support tool and hinder their collaboration with experts in the office. How can it How to conduct remote inspections in bad connectivity?

How to conduct field service safety audits with remote visual support?

field service safety audits with video assistance

ViiBE Blog Share this article Contents Share this article Contents Safety audits in field service management are a vital practice that ensures the safety of both field personnel and customers. They identify potential hazards, evaluate to what extent the implemented safety practices match the standards, and prevent accidents before they occur. If a company conducts How to conduct field service safety audits with remote visual support?

Screen-sharing vs co-browsing: what to choose for your business? 

co-browsing vs screen sharing what to choose tips

ViiBE Blog Share this article Contents Share this article Contents Co-browsing vs screen sharing. Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. Whether it’s conducting virtual meetings, delivering presentations, troubleshooting technical issues, or assisting customers with online transactions, these tools have revolutionized the Screen-sharing vs co-browsing: what to choose for your business? 

The role of remote visual support in the qualification stage of the field service work order

video assistance in field service management qualification stage

ViiBE Blog Share this article Contents Share this article Contents The qualification stage during an intervention is a paramount step that determines how efficient the whole intervention process will be. It allows the expert to thoroughly analyze and understand the problem at hand, therefore, it is essential to integrate tools that would facilitate it for The role of remote visual support in the qualification stage of the field service work order

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