3 reasons why Excel schedule templates are inefficient in field service

Anna Gorina | 14 December 2023

ViiBE Blog Share this article Contents Share this article Contents In Field Service Management (FSM), efficient scheduling remains pivotal for operational efficacy. Yet, orchestrating schedules poses formidable challenges requiring adaptable solutions. Excel schedule templates have served as a customary method for organizing service tasks and following maintenance activities. However, these templates, while conventional, reveal limitations … 3 reasons why Excel schedule templates are inefficient in field service

What is the difference between capacity building and technical assistance?

Anna Gorina | 7 September 2023

the difference between capacity building and technical support. how they can be improved with remote visual support

ViiBE Blog Share this article Contents Share this article Contents While these two terms may seem familiar and play a significant role in driving business success, the difference between capacity building and technical assistance is rather vast. By understanding it, companies can optimize their operations and empower their workforce to address the demands of the … What is the difference between capacity building and technical assistance?

How can expertise location improve your customer support?

Anna Gorina | 4 August 2023

ViiBE Blog Share this article Contents Share this article Contents Sometimes knowing who to contact in case of a problem is already 50% of a resolution process. That is why expertise location is so important. It is impossible to know everything, yet being able to find a person who has the knowledge you lack in … How can expertise location improve your customer support?

Best practices to capitalize on knowledge management

Anna Gorina | 6 July 2023

best practices to capitalise on knowledge management

ViiBE Blog Share this article Contents Share this article Contents Knowledge management systems play a crucial role in capturing, organizing, and sharing information within a company. In the world of information when each day businesses accumulate terabytes of data, those that fail to extract the value from it, fall behind their competitors. The importance of … Best practices to capitalize on knowledge management

5 benefits of interoperability for the digital market

Anna Gorina | 21 June 2023

ViiBE Blog Share this article Contents Share this article Contents In the digital landscape, the SaaS market resembles a vast interconnected network of diverse platforms collaborating to create effective ecosystems. This concept is precisely what interoperability entails: the capacity of solutions to communicate and utilize information interchangeably. The ease with which data are exchanged … 5 benefits of interoperability for the digital market

Alternative to WeTransfer: how to share large media files in B2B environment:

Anna Gorina | 28 October 2022

ViiBE Blog Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes. When it comes to technical or after-sales assistance, B2B and B2B2C companies need to find effective tools to achieve smooth, … Alternative to WeTransfer: how to share large media files in B2B environment:

How can live chat integration with co-browsing improve CX?

Anna Gorina | 28 February 2022

ViiBE Blog Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Live chats are confidently becoming an essential tool for any digital business. Nowadays when digital channels are no longer supplementary tools for business but their main means of development, it is … How can live chat integration with co-browsing improve CX?

Critical security considerations in assessing knowledge management

Anna Gorina | 1 February 2022

ViiBE Blog Share this article Contents Share this article Contents Read now Security in knowledge management (KM) is essential since KM has become a very effective way of managing a company’s intellectual assets nowadays. From customer data to manuals and job aids, a company’s knowledge management system is a smorgasbord of information that could make … Critical security considerations in assessing knowledge management

What are the advantages of visual inspections?

Kelly Dell | 2 November 2021

ViiBE Blog > Inspection Report > Remote Inspection Share this article Contents Share this article Contents Visual support solutions are becoming increasingly popular. There are many advantages of visual inspections as compared to traditional inspections. Today, this has become one of the most popular inspection techniques used in a range of industries. In this article, … What are the advantages of visual inspections?

Self customer service: what is it and why is it valuable?

Natalia Barszcz | 15 October 2021

ViiBE Blog Share this article Contents Share this article Contents • Implements what your customers have been calling for • Increases customer confidence and makes them feel empowered in finding their own solutions • Helps customers get to know the product • Saves your company by lightening the load of the … Self customer service: what is it and why is it valuable?

Why integrate ViiBE’s visual support solution in your CRM tools?

Natalia Barszcz | 13 October 2021

ViiBE Blog Share this article Contents Share this article Contents With many businesses moving to online platforms and turning towards digital transformation, CRM tools are a key element to invest in for your business strategy to lead an efficient and sustainable business that treats its customers with care. There are many CRM tools available out there, … Why integrate ViiBE’s visual support solution in your CRM tools?

How does visual support impact field service dispatch management?

Kelly Dell | 7 October 2021

ViiBE Blog > Field Service Share this article Contents Share this article Contents Field service dispatch management is an industry which deals with a lot of data and processes. Sorting through this information is cumbersome and can affect businesses. However, with the help of visual support, it is believed that things will be easier and … How does visual support impact field service dispatch management?