Remote operations
Marc Prempain
15 April 2024
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CMMS software, or a computerized maintenance management system, is essential to keeping many technical and industrial companies running. This software helps manage large amounts of equipment that require maintenance or replacement at regular intervals. CMMS systems measure parts inventory and condition in real-time while measuring long-term trends like machine downtime and expenses.
Today, new technology like remote assistance is further expanding the power of CMMS software. ViiBE’s visual support solution has been deployed in the field to reduce truck roll by allowing you to conduct maintenance and inspections remotely. ViiBE’s software automatically tracks Key Performance Indicators (KPIs) like on-site trips saved and First Call Resolution (FCR) rate. By integrating ViiBE’s visual support into your CMMS solution, you can develop a maintenance strategy to keep your maintenance teams ahead of schedule. ViiBE’s CMMS integration similarly benefits any remote industrial assistance needs so that on-site operators or technicians can receive help from remote experts without needing the experts to travel to the worksite.
In this article, we’ll look into the advantages of CMMS software, we’ll explore different CMMS systems, and we’ll explain why visual support and CMMS are a perfect match.
First of all, using CMMS software can mean huge savings over time. CMMS software prevents costly machine breakdowns and unplanned maintenance. By regularly scheduling maintenance, this software can help reduce wear and tear on critical components. Improved maintenance is another crucial advantage of CMMS. Thanks to its predictive maintenance capabilities, it can measure where a given component is in its asset lifecycle and warn you if equipment requires immediate repair or replacement.
Next, CMMS software gives you better control of your operations. Since you use just one software to keep track of a wide variety of equipment, you can keep a better eye on performance, efficiency, and costs. Thanks to improved maintenance schedules and increased control of operations, CMMS platforms also reduce the chance of harm and contribute to a safer working environment.
This article is by no means an exhaustive list of the advantages of using CMMS software. But now that we understand some of the main advantages of CMMS software, let’s take a look at some of the major CMMS platforms and what they can do:
IBM Maximo is a CMMS application suite that includes remote monitoring, predictive maintenance, and other capabilities. Core to any CMMS is a database, which manages asset registries, work orders, and more. The different applications connect to oversee your company’s equipment, machinery, and assets throughout their lifecycle. IBM Maximo is used in energy, manufacturing, transport, and other industries. ViiBE integrates into IBM Maximo, so you can launch a ViiBE call in an instant. With ViiBE and IBM Maximo, a complex task like facility management has never been easier.
According to IBM, the term CMMS and EAM are interchangeable because they have the same capabilities. SAP’s enterprise asset management (EAM) software is another CMMS. It follows assets along their lifecycle, predicting maintenance operations, performing work order management, and more. It can perform analytics and reports in real-time and assess risk and criticality. SAP also offers the Plant Maintenance (PM) Module to support production lines by tracking maintenance, coordinating who should conduct repairs and helping order parts.
eMaint is a work order software with capabilities including asset management, inventory management, and predictive maintenance. Like most other CMMS solutions, it helps manage the people, parts, and equipment needed to keep operations going. To give some real-world examples, this can include reading barcodes, scheduling maintenance, tracking warranties, material requirements planning, and a long list of other capabilities.
We designed ViiBE for one-minute integrations with Asset Management software like eMaint. On a ViiBE call, an expert can move a superimposed red dot on the screen to guide an on-site employee through a repair or an inspection. They can also share annotated screenshots and save them to a centralized knowledge base. This knowledge management solution can store any relevant documents or photos, and even the video call itself for future reference. With ViiBE, you can schedule calls and add documents to the knowledge base ahead of time. Its ticketing solution stores repeat calls under a single ticket, making it simple to pick up where you left off.
UpKeep CMMS, like most CMMS platforms, includes a mobile app. Cloud-based mobile CMMS software makes the capabilities of CMMS portable and accessible from anywhere. Like many SaaS solutions, their website includes a troubleshooting page with frequently asked questions. Still, when your issue is more complex, you may want to talk to an expert. ViiBE’s expertise call routing feature ensures that an expert can be added to the call in an instant, even when there’s no time to navigate a corporate directory.
ViiBE’s user-friendly web-based app works on any internet-connected device, including mobile devices, augmented reality headsets, laptops, and more. There’s no need to download a mobile app, just a working web browser. We’ve designed a host of features to improve communication and facilitate maintenance for crews located in different locations. ViiBE report captures issues in real-time and automatically generates reports, even in low connectivity environments. ViiBE has been used in the field on oil rigs by customers like Total. ViiBE’s benefits are even more apparent in remote locations where dispatching an expert on-site can cost valuable time and money.
CMMS platforms have become critical infrastructure for the continued functioning of many businesses. They prevent unplanned downtime, which improves reliability, efficiency, and safety of equipment. CMMS tools also give companies unprecedented control over operations, allowing them to make sure everything is where it needs to be when it needs to be.
Further expanding the power of CMMS, ViiBE’s visual support tool empowers on-site employees to connect to an expert in an instant. This capability helps you conduct maintenance more regularly and resolve unexpected issues more quickly. ViiBE’s knowledge base makes it simple to retrieve important information from past calls for any follow-up actions. Finally, ViiBE automatically produces reports and covers the gap when connectivity is low. If CMMS solutions are critical to your company’s operations, give ViiBE a try and see why visual support is indispensable.
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