How to manage your knowledge base in Salesforce?

While using Salesforce remote support is great for optimizing many processes, it could be enhanced with a solution that improves employee training. The number of resources he or she needs to be assimilated in a short period, as well as other variables of team members, can be very limited to new employees. This information is easy to share following the arrival of new employees. Integrating a knowledge management solution is an easy way for the manager and staff team to automate the training process. This is not easy to implement, but the size and problem have a variety of solutions. These ideas provide more problems than to solve by adding another software to the mountains of the existence of your company.  

That’s why Salesforce integrated ViiBE’s knowledge management system directly into its CRM system. The ViiBE archives allow team members to share tickets with all parties. These tickets emphasize the various calls, recorded videos, comments, chat logs, etc. This is a new resource that can be used during the employee training phase. Videos provide more specific information than text blocks. This is a practical tool for any position, task, or industry.