Remote operations
Marc Prempain
15 April 2024
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Salesforce has integrated many different no-download solutions in its market because this is an effective way to recommend a CRM system as an all-in-one service. This has also helped improve Salesforce digital engagement rates. Accessing software without downloading it is a real benefit. First of all, because only downloaded software programs can quickly increase the large memory capacity of your device. In addition, the no download factor is very interesting because it allows you to access the solution immediately without waiting for the download bar to fill up.
The integration of ViiBE visual support in Salesforce’s CRM system allows your users to make ViiBE video support calls to anyone without downloading anything. Because a new technology called WebRTC was developed in early 2010 to allow this feature, it changes the way we can help anyone in real-time anytime, anywhere.
WebRTC represents “real-time web communication” and is an open-source project that allows audio and video conversations between web pages through the Peertoper process. This is a way that a simple application programming interface does not have to download the application or install the add-on. This means that you can talk with any digital device (computer, tablet or mobile phone, etc.) through compatible browsers. This is a safe method of communication in real-time and does not require the discharge of the application. This provides a tool for integrating Vienna into the market and providing real-time video assistance without any download to that user.
Since there is no download function, the ViiBE solution has been integrated into the omnichannel Salesforce suite of tools. Salesforce CRM users can use ViiBE directly by accessing ViiBE from the Salesforce Marketplace. After that, the user can call any of his customers, colleagues, or suppliers by phone number or email address. The call can be accessed from any supported browser without any downloads. This is an obvious asset for Salesforce users because they can call anyone and only need an Internet connection. Once a call is made, employees can use the ViiBE function to assist their collaborators through real-time video communication, file-sharing services, real-time chat, screen sharing functions, and dynamic snapshots of communication tools.
In conclusion, WebRTC technology is very important to perform real-time video communication by eliminating the need to download applications. There are many communication solutions available, and you need to download the application. In the final analysis, all these applications take too many memory spaces on your device, and all these solutions have not guided the habits of your customs. You can call in ViiBE video solutions entertained in Salesforce and provide a safe alternative to require only Internet connection and compatible browsers. Now you can instantly invite someone from all over the world and participate in video calls.
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