ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Contact centers vary widely to suit the needs of a wide range of businesses. A … The best contact center software for your needs
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents 1. What is a call center? Call centers are large, complex organizations that receive or … What is the key to success in a call center?
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents We all need some help sometimes. Sometimes, an employee is desperately in need of technical … Benefits of using a remote support software
ViiBE Blog Share this article Contents Share this article Contents Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention. … What is CRM integration and why is it useful?
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Considered a relatively new solution, contact center is an omnichannel customer support platform. Its single-channel … What is a contact center?
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Inbound call centers are one subset of call centers. When calling a call center, what … What is a great call center answer?
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Video calls have become a part of daily life for most of us over the … What’s the difference between video assistance and video conferencing solutions?
ViiBE Blog Share this article Contents Share this article Contents In some ways, customer service has barely evolved since the early days. The focus of good service is still on customer satisfaction. What has changed is the medium through which service is provided. Today, technology is giving customers options beyond visiting a business in person. … How AI can be used in customer service
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Unhappy customers are unlikely to be repeat customers. On top of that, better customer service … 5 ways you can benefit from customer feedback surveys
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents 1. What does a CRM system do? CRM stands for customer relationship management. CRM software … What does CRM stand for?
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Some types of customer service issues, such as IT support, are difficult to describe over … What is screen sharing?
ViiBE Blog Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents As long as there are computers, there will likely be computer problems. While some issues … How remote help desks improve IT support
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