ViiBE Blog Share this article Contents Share this article Contents The recent and ongoing digitalization of many industries has created a vast shift in how customer experience is delivered and handled, as well as in how customer service and support are managed. Everything happens fast and on-demand, and everyone expects to have their matters handled … How to define and exceed customer expectations
ViiBE Blog Share this article Contents Share this article Contents Companies neglect customer loyalty at their peril. Repeat customers spend more money over time because of repeat purchases. In a world where customers are bombarded with options and constantly targeted with ads by your competitors, customer loyalty is a powerful way to retain a critical … How can you build and maintain customer loyalty?
ViiBE Blog Share this article Contents Share this article Contents Sustainable development is a fundamental break that’s going to reshuffle the entire deck. There are companies today that are going to dominate in the future simply because they understand that. Francois-Henri Pinault Tweet 1. How can technology reduce climate change? As the Earth’s temperature rises, … Climate change solutions: How tech innovations help companies reduce their environmental impact
ViiBE Blog Share this article Contents Share this article Contents   • Implements what your customers have been calling for   •  Increases customer confidence and makes them feel empowered in finding their own solutions   • Helps customers get to know the product   • Saves your company by lightening the load of the … Self customer service: what is it and why is it valuable?
ViiBE Blog Share this article Contents Share this article Contents A call center agent is the backbone of any call center. They are the ones who directly interact with customers, have wide knowledge about customer experiences, and represent the company and its ethics – and they do it on a daily basis. Given the importance … Understanding the role of a call center agent
ViiBE Blog Share this article Contents Share this article Contents With many businesses moving to online platforms and turning towards digital transformation, CRM tools are a key element to invest in for your business strategy to lead an efficient and sustainable business that treats its customers with care. There are many CRM tools available out there, … Why integrate ViiBE’s visual support solution in your CRM tools?
ViiBE Blog Share this article Contents Share this article Contents Unless you work in IT, you may never have heard of a system integral to managing any company’s network. Active Directory (AD) is a database that manages user accounts, authenticates and authorizes access to a local network. It stores information like authorizations, usernames and passwords, … Active Directory 101: what is it, and what are its benefits?
ViiBE Blog Share this article Contents Share this article Contents CMMS software, or a computerized maintenance management system, is essential to keeping many technical and industrial companies running. This software helps manage large amounts of equipment that require maintenance or replacement at regular intervals. CMMS systems measure parts inventory and condition in real-time while measuring … Why integrate ViiBE’s visual support solution in your CMMS software?
ViiBE Blog Share this article Contents Share this article Contents It’s not just about checking the box on corporate social responsibility. It’s about hitting our bottom line. Peggy Johnson, Former executive Vice President of Business development, Microsoft Tweet Corporate Social Impact refers to the effect on people and communities that happens because of an action, … The fundamentals of social impact for companies
ViiBE Blog > Field Service Share this article Contents Share this article Contents Field service dispatch management is an industry which deals with a lot of data and processes. Sorting through this information is cumbersome and can affect businesses. However, with the help of visual support, it is believed that things will be easier and … How does visual support impact field service dispatch management?
ViiBE Blog Share this article Contents Share this article Contents Employees are a company’s greatest asset – they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus and make them feel that they are an integral part of the company’s mission. Anne M. Mulcahy, former CEO, Xerox Corporation … How to develop sustainable employee engagement
ViiBE Blog > Customer Experience Management Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Share this article Share on facebook Share on twitter Share on linkedin Share on whatsapp Share on email Contents Now more than ever, customer experience is as important to customer … How to provide excellent customer assistance
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