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ViiBE can now be integrated directly into the Microsoft Dynamics 365 system, allowing Microsoft Dynamics to provide visual support to all its customers. Microsoft Dynamics users can now use ViiBE directly from their CRM system to make video calls with their customers and help them live in real-time. This is an obvious change for your sales, maintenance, and support teams and internal communication between teams, which explain why Microsoft decided to integrate this solution into its CRM.
Your sales team has different tasks throughout the day. Their tasks cover all aspects from exploration, negotiation, proof of concept, and contract completion. New technologies have changed the way sales teams perform these steps. Now, live video support in Microsoft Dynamics can enhance the proof-of-concept step by showing potential customers the products or services you sell directly without leaving your CRM system. This is a huge improvement for sellers because they can let the product do the talking right away.
ViiBE real-time visual assistance in Microsoft Dynamics enables you to guide and assist your collaborators with tailor-made solutions. The real-time video provides you with more than a thousand words of information, and the service also allows you to share documents, chat, and annotate images. ViiBE’s solution is also designed to guarantee real-time video under all conditions. For example, if you or your collaborator’s internet connection is not good, you can still close the video and take a snapshot from the collaborator’s camera. This image depends only on the quality of the camera, which is very useful considering the camera quality of newer devices. Then with Microsoft Dynamics’s real-time support, even if the internet signal is very weak, you can help by commenting on the snapshot.
This is a real game-changer for your support team because they can help collaborators faster and create a more positive overall experience. At the same time, annoying customers will have a shorter wait time before interacting with support team members via real-time video assistance, ensuring they can resolve issues with a minimal delay while increasing the FCR. The era of phone support is over. Now is the time to integrate real-time vision support into your CRM.
However, Microsoft Dynamics’s built-in ViiBE visual support solution allows you to perform remote visual inspections without going to the site. In this way, you can diagnose the problem and immediately guide the on-site operator on how to take the first simple maintenance steps that previously required an expert to go to the site not long ago. This can extend the life of your machines, reduce machine downtime, and prevent you from replacing them frequently. Additionally, experts can now monitor more sites at the same time, and this is all done directly through the Microsoft Dynamics CRM system they already use for internal organizational tasks.
Overall, ViiBE’s real-time visual support in Microsoft Dynamics is a real asset to many, if not all, of your teams. Its simplicity and accessibility are a real advantage because it removes most of the adoption restrictions. It is directly integrated into your Microsoft Dynamics marketplace and ticketing system and is very easy to use.
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