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Microsoft Dynamics is a popular ticketing system that supports more than 30 languages and is used worldwide. It is very useful for information exchange and organization management. Microsoft Dynamics has integrated ViiBE’s ticketing system into its market, adding value to its existing ticketing platform. The goal of the ticketing integration is to separate all the information of the contact, question, or project into one block to organize the workflow and access all the information about each situation at once. This is a key factor when companies are looking for a CRM system. What information do you want to collect on your tickets, and who can access this information?
Microsoft Dynamics provides a help desk ticketing system to help your users collect and monitor all customer interactions. Your goal is to collect information from various islands in one interface. Providing your users with the best service method is especially helpful for improving customer satisfaction. The integration of ViiBE and Microsoft Dynamics adds valuable resources to your ticketing system. ViiBE is a remote video assistance solution from which you can collect very qualitative information and at the same time provide high-quality services to your customers by using real-time video support, thereby enhancing your conversation with them. All this information collected in the ViiBE call will be added to Microsoft Dynamics’s ticketing system.
The information collected through real-time video calls is very different from the word or number format that is usually assembled into a ticket. ViiBE enables Microsoft Dynamics users to provide real-time video assistance to their customers and collect a set of rare and unique information in a ticket to aggregate conversation data.
ViiBE enables Microsoft Dynamics users to interact with each customer more abundantly. Not only does the real-time video resource add value to the point of contact, but it is also possible to share documents, take snapshots, share screens, and add notes to each document during a ViiBE call. By integrating ViiBE into its market, Microsoft Dynamics also provides its users the opportunity to integrate each of these interactions into a single ticket.
Microsoft Dynamics’ ViiBE ticketing system integration adds annotated documents, images, or snapshots, as well as comments, comments, and recorded videos to your ticketing system. Microsoft Dynamics users have recognized the benefits of their ticket system, but now they can add new features without changing their existing workflow. ViiBE for Microsoft Dynamics is a seamless integration without download that can be added to your account in less than a day to be available for immediate use.
In general, we already know that Microsoft Dynamics’ multi-channel ticketing system provides a perfect framework and workflow for every interaction between your team and your customers. Its massive dashboard of services is a valuable asset to any business looking to optimize its customer experience. By integrating the ViiBE solution into the Microsoft Dynamics ticketing system, you can now video call with customers while enriching your ticketing base.
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