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The ViiBE Video Assistant solution can be downloaded straight from the IBM Maximo Computerized Maintenance Management System (CMMS) solution in this way. It will be possible to use IBM Maximo Knowledge Management. Between the devices, information and knowledge may be transferred more quickly and efficiently. This has a new training system, more vertical equipment communication, and more accessible information, as well as a higher error avoidance rate. Basically, Knowledge Management is linked to the way you manage your Knowledge Base as a business.
It is not always simple to train new personnel on IBM Maximo. The number of resources he or she must absorb in a short period of time, as well as other team member variables, may be very limited for new employees. This is Easytoshare’s information for new employees, and it explains why managers and staff teams are continually asking for training processes to be automated. This is not an easy task, but there are numerous solutions of various sizes and challenges. By adding more software to the mountains of your company’s existence, these concepts create more difficulties than answers.
This is why IBM Maximo has the ViiBE Knowledge Management System integrated directly into the CMMS. Team members can distribute tickets with the parties via ViiBE files. These tickets highlight the many phone calls required to settle issues with participants, recorded videos, comments, chat transcripts, and so on… This is a new career that is currently through training and is extremely beneficial to employees. The video delivers far more detailed information than text blocks, making it a useful tool for any job, endeavor, or industry.
For example, if the sales team requires additional information about a technician’s problem, sales teams can easily share documents, videos, descriptions, or comments on equipment. This is also true for accounting teams who may require access to this data in order to resolve invoices and bad debts.
Furthermore, it is not always simple for equipment managers to collect data. They can use the IBM Maximo ViiBE Knowledge Management System to access different reports at different times depending on their needs. Managers can look at graphs of the number of calls, issues resolved, issued diagnostics, diagnoses, scores, or first calls, for example.
The conclusions are widely known: there are numerous benefits to using knowledge management in practice. Each team contributes to the company’s consistency by answering everyone’s needs. It’s also helpful to know if that person is the best person to contact when certain information is required. This is why it is critical to integrate knowledge management practices into IBM Maximo CMMS in order to centralize all information. It is not always easy to choose between different Knowledge Management softwares, but the integration of ViiBE into IBM Maximo CMMS is a real game changer if you wish to improve your knowledge base management.
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