Share this article
Share this article
ViiBE can now be directly accessible within the IBM Maximo system, giving IBM Maximo the ability to give visual support to all of its clients. IBM Maximo users may now utilize ViiBE to make video conversations with their customers and assist them in real time directly from their Computerized Maintenance Management System (CMMS). This is a noticeable shift for your sales, maintenance, and support teams, as well as internal team communication.
Throughout the day, your sales crew has a variety of responsibilities. Their responsibilities include everything from exploration to negotiation to proof of concept to contract execution. The way salespeople conduct these tasks has changed as a result of new technology.
Now, IBM Maximo’s live video assistance can help with the proof-of-concept stage by allowing you to demonstrate to potential clients the products or services you sell without having to leave your CMMS system. For sellers, this is a major improvement because they can now let the product speak for itself right away. It is an effective way to increase customer satisfaction while being able to measure its evolution.
ViiBE real-time visual assistance in IBM Maximo enables you to guide and assist your collaborators with tailor-made solutions. The real-time video offers much more than a hundred words as you can see the situation instead of describing it, and the service also allows you to share documents, chat, and annotate images. ViiBE’s solution is also designed to guarantee real-time video under all conditions. For example, if you or your collaborator’s internet connection is not good, you can still close the video and take a snapshot from the collaborator’s camera. This image quality will only depend on the device’s camera, which is very useful considering the camera quality of newer devices. Then, using IBM Maximo’s real-time support, you may assist by commenting on the snapshot, even if the internet signal quality is very weak.
This is a game-changer for your support team because they will be able to assist collaborators more quickly and provide a better overall experience. Simultaneously, irritated clients will have a shorter wait time before dealing with support team members via real-time video assistance, ensuring that issues are resolved as quickly as possible. The era of phone support has come to an end. It’s now or never to incorporate real-time vision assistance into your CMMS.
You can now alter how the organization manages the system’s upkeep. Human variables cannot be eliminated by using remote video support. The built-in ViiBE visual aid solution in IBM Maximo, on the other hand, allows you to execute remote visual inspections without having to go to the job site. As a result, you can quickly diagnose the issue and instruct the on-site operator on how to do the first easy maintenance tasks that previously required an expert to visit the site. This way, you can reduce the need for on-site travel for machine maintenance. This can help you extend the life of your machines and avoid having to replace them as regularly. Experts may also now monitor many sites at the same time, all using the IBM Maximo CMMS system, which they already use for internal organizational duties.
Overall, ViiBE’s real-time visual support in IBM Maximo is a huge help to a lot of your teams, if not all of them. Moreover, it is also a great way to manage your remote team effectively while giving them more tools to assist your customers. Its ease of use and accessibility are significant advantages because they remove the majority of adoption barriers. It is incredibly simple to use and is directly integrated into your IBM Maximo CMMS and ticketing system.
Join our newsletter to keep up to date with the latest news in the visual support industry.
