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IBM Maximo is a popular ticketing system that supports more than 30 languages and is used worldwide. It is very useful for information exchange and organization management. IBM Maximo has integrated ViiBE’s ticketing system into its market, adding value to its ticketing service panel.
The goal of the ticket system is to separate all the information of the contact, question, or project into one block to organize the workflow and access all the information about each situation at once. This is a key factor when companies are looking for a Computerized Maintenance Management System (CMMS) system. What information do you want to collect on your tickets, and who can access this information?
IBM Maximo provides a help desk ticketing system to help your users collect and monitor all technician interactions. Your goal is to collect information from various islands in one interface. Providing your users with the best service method is especially helpful for improving technician satisfaction. The integration of ViiBE and IBM Maximo add valuable resources to your ticketing system.
ViiBE is a remote video assistance solution from which you can collect very qualitative information and at the same time provide high-quality services to your technicians by using real-time video support, thereby enhancing your conversation with them. All this information collected in the ViiBE call will be added to IBM Maximo’s ticketing system.
The information collected through real-time video calls is very different from the word or number format that is usually assembled into a ticket. ViiBE enables IBM Maximo users to provide real-time video assistance to their technicians and collect a set of rare and unique information in a ticket to aggregate conversation data.
ViiBE enables IBM Maximo users to interact with each technician more abundantly. Not only does the real-time video resource add value to the point of contact, but it is also possible to share documents, take snapshots, share screens, and add notes to each document during a ViiBE call. By integrating ViiBE into its market, IBM Maximo also provides its users the opportunity to integrate each of these interactions into a single ticket.
ViiBE ticketing system adds annotated documents, images, or snapshots, as well as comments, comments, and recorded videos to your ticketing system. IBM Maximo users have realized the benefits of their ticket system, but now they can add new features without changing the entire organization. The IBM Maximo Market ViiBE plugin has been added to your account and is available for use.
One good thing about ViiBE ticketing system is that its integration within IBM Maximo is leading IBM users to add visual data into the rest of the available data within a Maximo ticket. Indeed, it is really important to choose carefully a ticketing system if you take the example of field ticketing software, the importance of an enriched data follow up is key to proper industrial equipment maintenance.
In general, we already know that IBM Maximos‘ multi-channel ticketing system provides a perfect framework and workflow for every interaction between your team and your technicians. Its massive dashboard of services is a valuable asset to any business looking to optimize its technician experience. By integrating the ViiBE solution into the IBM Maximo ticketing system, you can now video call with technicians while enriching your ticketing base.
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