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Zendesk integrates a lot of different no-download solutions within its marketplace, as this is an effective way to propose its CRM system as an all-in-one service. Indeed, the possibility to access software without having to download it is a real asset. First, because download-only software program can quickly add up to a very heavy volume for your device’s memory base. Plus, the no download factor is very interesting for the fact that it allows you to access the solution instantly without having to wait for the download bar to fill up. ViiBE’s integration within Zendesk’s CRM system allows its user to make ViiBE video-assistance calls to anyone without asking them to download anything. This functionality is allowed thanks to a new technology developed in the early 2010’s called WebRTC, and it has changed the way we are able to assist anyone, anywhere, in real-time.
WebRTC means “Web Real-Time Communication” and is an open-source project allowing audio and video conversation through a web page via a peer-to-peer process. This is how a simple application programming interface eliminates the need to download an application or install a plugin. Basically, it means that it is now possible to have a call with someone through different supported browsers on any digital device such as a computer, a tablet, or a phone. It is a safe way to communicate in real-time and without the embarrassment of downloading an application. This is why Zendesk has integrated ViiBE into its marketplace, to give its users a tool to provide live video assistance to anyone with no need to download anything.
ViiBE’s solution has been integrated into Zendesk because of its no download particularity. Indeed, a Zendesk CRM user can use ViiBE directly by accessing ViiBE from Zendesk marketplace. From then, this user can call any of his or her clients, colleagues, or providers through a phone number or an email address. The call can be accessed from any supported browser with no download whatsoever. This is a clear asset for Zendesk users as they can call anyone, needing only an internet connection. Once in a call, the employee can use ViiBE’s functionality to assist his or her collaborator through real-time, video communication, with file sharing services, live chatting, screen sharing capabilities, and a live snapshot tool.
To conclude, WebRTC technology gives a lot of value to the way we conduct live, video communication by eliminating the need to download an app. There are so many communication solutions available out there that need to download an application. At the end of the day, those applications all take too much memory space in your device and none of those solutions really take the lead in everyone’s customs around the world. ViiBE’s no download video solution integrated into Zendesk offers a safe alternative by allowing you to call anyone, with the one and only need to have an internet connection and a supported browser. You can now instantly invite anyone all around the world to a video call without asking them to download anything.
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